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  4. Donovan Motorcar Service

Donovan Motorcar Service

4 Holmes Road,
Lenox, MA 01240 US
1.0
1 Review
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413-499-6000
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4 Holmes Road,
Lenox, MA 01240 US
413-499-6000

Donovan Motorcar Service specializes in servicing and restoring British and European cars including: Audi, BMW, Bentley, Jaguar, MG, Mercedes, Porsche, Rover, Saab, Triumph, VW, Volvo and more. We are also proud to be the home of the Jaguar Vintage Racing Team.

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1 Review

  • Max Fisher
    Max Fisher2 years ago

    Grossly inept and incompetent.

    EXPERTISE: Preach a good sermon about their so-called specialty level of mechanical knowledge, but it clearly does NOT translate nor reflect in the quality of their work. Every repair done on my vehicle had to go back into their shop soon after initial repairs b/c some component of the 1st repair was either overlooked OR not implemented correctly. Feels like the mechanics are operating on a "trial & error" type of repair philosophy.

    QUALITY CONTROL OF REPAIRS: Non-Existent

    COST: Poor at providing estimates. Actual costs are always well over expectations, and for their shoddy inferior work, it stings to know they get away with such poor performance - even on easy maintenance items.

    CUSTOMER SERVICE: There is none. No one answers the phone, no calls are ever returned, no one seems to know what's going on, no one has answers, no one knows how to find the answers, and the employee turnover is outrageously high which seems to indicate an unstable work environment;

    MANAGEMENT: Very unprofessional, circus-like slapstick humor over serious inquiries like evaluating condition of an engine. No one takes customers seriously.

    COST: Very, very high in return for their low-quality, short-lived repairs. Like another customer said, they rack up hours to increase the billable cost.

    LIKELIHOOD YOU SHOULD USE THEM? Not for any repairs. Like a few of the other customers who provided the lowest reviews, I echo their sentiments when they advise, "Beware, go elsewhere."

    2016 Land Rover LR4
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