Henry's Auto is a family owned business serving Land Rover owners in Oregon and northern California since 1991. They take great pride in their service and their ASE certified mechanics.
Henry Oprawski is the owner and head mechanic of Henry's Foreign Auto. When he moved to the United States in 1970, he brought along 35 years of automotive experience to the Rogue Valley. Henry is the Guru of Older European Autos.
Slavek and Luke have been taking care of our 1997 Land Rover and 2009 Smart car for years. Their work is always good and the whole family is so personable that I want to take them home with me. They are not cheap, but not too expensive either. I enjoy the fact that they take such good care of our vehicles. Would highly recommend them.
Brought my Range Rover in, purchasing it a couple days prior in Portland, for scheduled service and to check everything over. Initially they quoted it'd be done by Monday night or Tuesday for $2,941. I ask if he'd do a better price if I have it all done at once he quotes $2,500, then I noticed a charge for $40 to rotate the tires, I ask what if we remove that, he agrees then to $2,450, I agree and proceed.
Job #1 - diagnostics, list of recommendations
Job #2 - hood cable - it is on the way from dealer
Job #3 - water pump leaks - at the same time both belts and idler and tensioner
Job #4 - transmission service
Job #5 - engine minor service
Job #6 - replace transfer case fluid
Job #7 - replace differential fluids
Job #8 - flush brake fluid
Tuesday comes and no contact, so I email to find out it's not ready because "Tomorrow. We had to bail out poor tourist from being stuck in our area. Hope you understand that." My problem is not the fact that they weren't done when promised or helped a "poor tourist", but didn't have the courtesy to let me know, when they knew, it wasn't going to be done on time. Then Wednesday at 4pm, I still hadn't heard from them, again, so I email to find out still not done. Their reply "Should be done tomorrow". Waiting all day Thursday for the call or email to let me know it's ready....nothing! Finally at 4:15 I call to find out it's done. Go to pay and the charges are $2,530 ($80 higher than agreed on). I just find it unacceptable to quote somebody a time and then not have the courtesy or respect to notify them when they can't meet their own deadline. I just hope their mechanical work is done better than their customer service.
Updated 8/13/18
Drove the car about 30 miles and it went in limp mode and before I could pull over, it overheated and died. Had to push it to a safe location then have a wrecker service tow it back to Henry’s. Slavek sent email with a new list of repairs he expected me to pay for which was an additional $1,781.46. I called for explanation, he said read the email and proceeded to hang up while I was trying to ask details. They are the absolute worst place I’ve ever dealt with! No way will they ever touch any of my vehicles again. I sent tow service back out to have it picked up and serviced elsewhere. Do not take your vehicle here!!
